Hurley-scenario 4.
In this scenario, I would first remind them that I am not allowed to give my personal opinion on what their grade should be for an assignment. I would then focus on the assignment and try to come up with remedies for the reasons that they received the grade they did, especially if the instructor left notes on the assignment detailing why that grade was received.I would also try to get the student to focus on areas that could improve their writing and thought process.
In my time as a customer service agent, we were always told to never tell a customer what we can't do, but rather counter with an offer of what we could do. Of course, that isn't always possible, but was the general thinking.
ReplyDeleteI like the idea of looking for notes about what the instructor thought about the assignment/test.