Webster - Active Listening and Paraphrasing
The most important take-aways I got from this presentation would be attentive silent listening, paraphrasing, and questioning because these are the ones that several people (myself included) tend to lose sight of the most. It is extremely important to paraphrase what the tutee said as well as ask them questions to make sure you are both on the same page and there are no miscommunications. Plus, in relation to that old saying, we know what happens when we assume things.
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