Webster - Communication Skills

This week I had a tutee come in that needed help with their English paper. She was panicking because she thought she done terrible on it. The paper had almost no errors and contained a brilliant anecdote that appealed directly to one's emotions. I quickly realized that they were their own worst critic, which is just human nature. Sometimes all a tutee needs is a few encouraging words to uplift their spirits and make them realize that they have all the potential in the world even though they may not realize it at first. Communication skills play a huge part in this because while I took her concerns for the literal statement, it was not the underlying issue.